Marty starts with a paid Cash & Profit Review. Using authorized access to existing restaurant data, our team examines voids, comps, discounts, deposits, and related patterns. Optional monitoring and manager follow-through can be discussed after the Review; timing depends on the authorized data available.
A void generally cancels an entered item or transaction; a comp generally provides an item or meal without charging the guest; recording varies by POS. Check reason codes, approval, timing, volume, and comparable shifts. Neither proves theft.
A paid Cash & Profit Review compares each store's voids, comps, and discounts with its own history and current volume. The goal is to separate legitimate guest recovery or training noise from patterns that do not fit that location's baseline. Optional monitoring and manager follow-through can be discussed after the Review, and timing depends on the authorized data available.
Your POS provides the source records, and its reporting may help you review them. Marty's paid Review adds location-specific comparison and cross-shift pattern detection using the records read-only. Optional monitoring and manager follow-through can be discussed after the Review, with timing dependent on the authorized data available.
The amount varies by operation. A void or comp total is not the same as recoverable cash. A paid Cash & Profit Review examines your own records, documents what remains unexplained, and separates suspected losses from estimated savings and verified recovery. Scope, access, timing, and fee are agreed before the Review begins.
Within seven days, you receive ranked findings by dollars and location, evidence supporting each finding, proposed owners, recommended fixes, a 30-day action plan, and a live leadership readout. You can run the plan with your own team; managed continuation is optional.
Every restaurant has voids and comps. Many have an ordinary explanation, such as a kitchen mistake, guest recovery, or training issue. An unusual pattern merits investigation, not a theft conclusion or a recoverable-cash estimate.
Compare the original transaction with the later adjustment. Record the sale time, adjustment time, items, payment status, reason, and approval if your POS provides them. Ask the manager to explain the change and check the supporting records before assigning a cause.
Record the stated reason.
Confirm approval according to restaurant policy.
Check the transaction, adjustment, and payment timing.
Compare similar shifts while allowing for differences in sales volume.
Assign the next step, owner, and review date.
Voids and comps are recorded differently across POS systems. Follow the vendor's documentation and your restaurant's policy before interpreting a record.
Square describes voiding an item that was ordered but not yet prepared, and comping a charge because of a mistake or as a gesture of goodwill. Toast distinguishes voids, comps, and refunds, with exceptions based on payment status, business day, and payment type. Sources checked September 8, 2026.
Location and transaction reference
Reason and approver
Finding and assigned owner
Next step and review date
Result
Mark missing information as unknown
Reconcile the transaction, adjustment, approval, and payment records before assigning a cause. Keep suspected losses, estimated savings, and verified recovery separate. These are practical review steps, not claims about existing automated capabilities.
One restaurant's review classified 52% of its January-August 2026 void dollars as banquet bookkeeping. That included a $250 dessert item classified as a package placeholder based on its pricing. The next action was to separate those entries before investigating the remaining voids.
In a burger group's January-July 2026 records, every reason and comment field was blank across 18,573 discount rows totaling $166,867. Most discounted dollars came from loyalty activity and promotion buttons. The finding called for reviewing the rules behind those discounts; it did not establish unauthorized giveaways.
Marty can review the records behind your void and discount totals in a paid Cash & Profit Review. We'd separate the transaction categories and recommend which entries, rules or approvals your manager should examine. We agree on access, scope and the fee before starting. Your team decides what to change; ongoing help is optional and agreed separately.
Sources: Anonymized Marty plans dated September 4, 2026 and rerun August 28, 2026, reviewed September 9, 2026. Historical findings; no verified money recovered claimed.
After a training correction, check subsequent comparable shifts to see whether the pattern changed. The paid Review documents the evidence and recommended next step. Optional monitoring and manager follow-through can be discussed after the Review, with timing dependent on authorized data.