Customer call · Anonymous case story

Shared POS PINs: Who Voided That Restaurant Order?

01 · Direct answer

What to check

Give each person their own POS login and check whether transactions record that identity. In this call, the team says two PINs account for most transactions, making it hard to tell who entered voids or discounts. The owner believed front-of-house staff already used individual logins.

02 · Method

How to check it in your operation

Review which user and approver IDs appear on voids and discounts. Check those IDs against active staff accounts and confirm what happens on a shared register when another person takes over.

03 · Scope limit

What this clip does not establish

The discussion identifies an attribution problem. It does not prove theft, identify a responsible employee or verify that individual logins were later introduced.

Related guide

Full transcript

Source-reconstructed transcript

Transcript reconstructed from the source words used for this cut. Location labels preserve the video’s anonymization; personal names omitted.

1. 00:00

   we did notice that it looks like, it looks like the same numbers are being used on the register to punch in, so you can't really ever tell who's voiding things or discounting. So I don't know if, if you guys have the ability to give everybody unique PIN numbers, or if you think it's worth it.

2. 00:16

   Yeah, no, I think it's worth it. [owner] is there a reason why we don't do it?

3. 00:19

   They're usually clocked into their own number. When they-

4. 00:21

   Oh, okay

5. 00:21

   say somebody who's logged in at the POS, if they're front of house, they're clocked into their number using the POS system.

6. 00:28

   Well, not according to what [name omitted] saying, though.

7. 00:31

   Yeah, we're only seeing, we're seeing two pins making up the most of the transactions. It's 9999 and then

8. 00:39

   1234.

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