Customer call · Anonymous case story
Wrong Delivery Orders on the Manager's Day Off
Scope limitThe overlap does not prove the managers' absence caused the errors. The clip does not establish a refund amount or identify an employee at fault.
Direct answer
What to check
Compare incorrect orders with total orders, staffing and the packing handoff for each shift.
Method
How to check it in your operation
Compare incorrect orders with total orders for each shift. Check who packed and checked each order, who supervised the handoff, and what the customer reported.
Call observation
What the conversation covers
Marty asks why incorrect delivery orders appear more often on Tuesdays and Thursdays. The operator says those are the general manager's and night manager's days off.
Related guide
Restaurant manager accountabilityFull transcript
Source transcript · Episode 09
Transcript from the supplied clip. Repeated openings retained; redactions and unclear speech marked.
My general manager is off on Tuesday, and my night manager is off on Thursday. Is there any reason why delivery orders would spike on Tuesdays and Thursdays as having more incorrect orders going out those two days than any other? My general manager is off on Tuesday, and my night manager is off on Thursday. The, the cats are on their own on those days.
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