Customer call · Anonymous case story
Why Did This Restaurant's POS Bill Increase?
Scope limitThe clip does not prove the charge was unauthorized. The monthly figure is the reported bill total, not the size of the increase or money recovered.
Direct answer
What to check
Compare the old and new bills with the service description and approval record. The owner says the increase may relate to a new marketing service.
Method
How to check it in your operation
Compare the old and new bills, the service description and the approval record. Ask the provider which charge changed before treating it as a billing error.
Call observation
What the conversation covers
Marty says the POS bill reached $194 a month starting in June and that no approval was on file. Asked whether he knew about the increase, the owner says it may have been for a new marketing service.
Related guide
Restaurant cash flowFull transcript
Source transcript · Episode 04
Transcript from the supplied clip. Repeated openings retained; redactions and unclear speech marked.
There's nothing on file showing that that was approved by you. [POS] bill jumped to $194 a month starting in June, which comes out to about $2,300 a year, and there's nothing on file showing that that was approved by you. Did you know about the [POS] increase? Maybe so. I think it was for this new, marketing thing
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